Introduction

Web Growth Hub LLC (“Web Growth Hub,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”).

This Policy describes how we collect, use, store, disclose, and safeguard personal data in connection with your use of our services, websites, software, applications, and platforms (collectively, the “Platform” or “Services”).

By accessing or using the Platform, you consent to the practices described in this Policy. If you do not agree, you may not use our Services.

This Policy is intended to comply with relevant privacy and data protection laws, including but not limited to:

• The California Consumer Privacy Act (“CCPA”);

• The European Union General Data Protection Regulation (“GDPR”);

• The Telephone Consumer Protection Act (“TCPA”);

• CAN-SPAM Act;

• HIPAA (as applicable to customer data).

1. Company Information

Entity Name: Web Growth Hub LLC
Business Address: 24 Cheryl Ann Dr, Milford, CT, 06461
Legal Contact: [email protected]
Jurisdiction: State of Connecticut, United States

2. Information We Collect

We collect the following categories of data:

2.1 Information You Provide

• Account registration details (name, email, phone number, company name, billing address).

• Payment information (credit card, ACH, billing history).

• Content uploaded to the Platform (contacts, CRM data, messages, audio files, customer interactions).

• Customer service inquiries or support requests.

2.2 Information Collected Automatically

• IP addresses, browser type, operating system.

• Device identifiers and geolocation data.

• Usage data, including log files, access times, and activity on the Platform.

• Cookies, pixels, and tracking technologies.

2.3 Information from Third Parties

• Data provided by integrations (Google, Facebook, Twilio, Stripe, etc.).

• Information imported from third-party CRMs or communication systems.

• Publicly available business information for listings deployment.

3. How We Use Information

We use personal data for the following purposes:

1. To provide, operate, and maintain the Platform.

2. To process billing, subscriptions, and payments.

3. To communicate with you regarding account status, product updates, or customer support.

4. To analyze usage, improve performance, and enhance user experience.

5. To detect, investigate, and prevent fraud, abuse, or security incidents.

6. To comply with legal obligations and enforce our Terms of Service.

7. To enable AI-powered features and communications.

8. For marketing purposes, including sending offers, newsletters, and promotions.

4. Sharing of Information

We do not sell your personal data. However, we may share data with:

• Service Providers: Payment processors, cloud hosting providers, telecommunications carriers.

• Third-Party Integrations: When you enable integrations, your data may be shared with third-party platforms (e.g., Google, Meta, Twilio).

• Legal and Regulatory Authorities: When required by law, subpoena, or government request.

• Business Transfers: In connection with mergers, acquisitions, or asset sales.
  

All third-party processors are required to handle personal data in accordance with contractual obligations and applicable privacy laws.

5. Customer Data Responsibilities

You acknowledge that:

• You are the data controller with respect to your customers’ information.

• Web Growth Hub is a data processor providing services on your behalf.

• You are solely responsible for obtaining consents, providing privacy notices, and complying with data protection laws.

• You must configure the Platform to honor opt-outs, Do Not Call lists, and unsubscribe requests.

6. Data Retention

We retain data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

• Account data is retained for the duration of your subscription.

• Upon termination, Web Growth Hub may delete or anonymize data within 30–90 days.

• Some records may be retained as required for legal, regulatory, or tax obligations.

7. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls.

However, no system is 100% secure. You acknowledge that:

• Web Growth Hub is not liable for breaches resulting from your negligence, weak credentials, or misuse.

• You must maintain the confidentiality of your login credentials and secure your devices.

8. International Transfers

If you access the Platform outside the United States, you consent to the transfer, storage, and processing of your data in the United States, which may have different privacy protections than your jurisdiction.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Access: To request a copy of the data we hold about you.

• Correction: To request corrections of inaccurate data.

• Deletion: To request deletion of personal data, subject to legal obligations.

• Portability: To request export of data in a structured format.

• Opt-Out: To opt-out of marketing communications.
  

Requests may be made by emailing [email protected]. We may verify your identity before fulfilling requests.

10. Cookies and Tracking

Web Growth Hub uses cookies, beacons, and tracking pixels to:

• Maintain session authentication;

• Analyze user behavior;

• Deliver targeted advertising.
  

You may disable cookies through your browser settings, but some features may not function properly.

11. Children’s Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect data from children. If we learn that a child under 18 has provided personal data, we will delete it promptly.

12. AI Features and Privacy

You acknowledge that:

• AI outputs may be stored temporarily for processing.

• Data provided to AI features may be used to improve performance.

• AI features may generate inaccurate or biased outputs.

• You are responsible for reviewing AI outputs before use.

13. Dispute Resolution

All disputes regarding this Privacy Policy shall be resolved through binding arbitration in Connecticut, consistent with the Terms of Service.

You waive the right to class actions and agree to bring claims individually.

14. Updates to This Policy

Web Growth Hub reserves the right to update this Privacy Policy at any time. Updates will be posted on our website, and your continued use of the Platform constitutes acceptance of the revised Policy.

15. Exhibit A – Cookie Policy

15.1 Use of Cookies

Web Growth Hub uses cookies and related tracking technologies (e.g., pixels, beacons, device identifiers) to:

• Authenticate users and maintain sessions;

• Remember preferences and account settings;

• Track site analytics and performance metrics;

• Deliver targeted advertising;

• Prevent fraud and unauthorized access.

15.2 Types of Cookies

• Strictly Necessary Cookies: Required for core functionality (login, billing, account management).

• Performance Cookies: Collect data about page loads, response times, and user navigation.

• Functional Cookies: Store user preferences such as language or region.

• Advertising Cookies: Used for retargeting campaigns, ad personalization, and measuring campaign effectiveness.

• Analytics Cookies: Provided by services like Google Analytics or Meta Pixel to evaluate user behavior.

15.3 Opt-Out

You can disable cookies through your browser settings, but doing so may limit Platform functionality.

15.4 Third-Party Tracking

Some third parties (e.g., ad networks, social media platforms) may use tracking technologies across our Platform. These third parties may collect information about your online activities over time and across different websites.

16. Exhibit B – Data Processing Agreement (DPA)

16.1 Roles of Parties

• You (the customer) act as the data controller, determining the purposes and means of processing personal data.

• Web Growth Hub LLC acts as the data processor, processing data only in accordance with your instructions.

16.2 Obligations of Web Growth Hub

Web Growth Hub agrees to:

1. Process data only as necessary to provide the Services.

2. Maintain appropriate technical and organizational safeguards.

3. Ensure personnel handling data are bound by confidentiality obligations.

4. Notify you promptly of data breaches affecting your data.

5. Assist you in responding to GDPR/CCPA data subject requests.

6. Allow audits (with reasonable notice and subject to confidentiality agreements).

16.3 Sub-Processors

Web Growth Hub may engage third-party sub-processors (e.g., cloud providers, telecom carriers, payment processors). A list of sub-processors is available upon request.

16.4 International Transfers

If personal data is transferred from the European Economic Area (EEA) or UK to the United States, Web Growth Hub will implement Standard Contractual Clauses or other lawful transfer mechanisms.

17. Exhibit C – GDPR and CCPA Rights Appendix

17.1 GDPR Rights

If you are located in the EEA, you have the following rights:

• Right to Access: Obtain a copy of your data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion (“right to be forgotten”).

• Right to Restrict Processing: Limit how your data is used.

• Right to Data Portability: Receive your data in a portable format.

• Right to Object: Object to data processing, including profiling and automated decision-making.

• Right to Withdraw Consent: Withdraw previously given consent.

17.2 CCPA Rights

If you are a California resident, you have the following rights:

• Right to Know: Request disclosure of categories of data collected, sold, or shared.

• Right to Delete: Request deletion of personal information.

• Right to Opt-Out of Sale/Sharing: Opt-out of data being sold or shared with third parties.

• Right to Non-Discrimination: You will not be discriminated against for exercising privacy rights.

18. Exhibit D – AI Data Handling Policy

18.1 Data Input

Any personal or business data provided to AI Services may be processed by machine learning models. This may include voice recordings, chat transcripts, or uploaded content.

19.2 Data Retention

AI input and output may be stored temporarily for processing and system improvement. Unless otherwise specified, such data is not retained beyond necessary operational periods.

18.3 Limitations

AI Services are experimental. You acknowledge:

• Outputs may be inaccurate or biased.

• AI does not provide legal, financial, or medical advice.

• You are responsible for reviewing outputs before use.

18.4 User Responsibilities

You must ensure AI Services are not used to:

• Make life-altering decisions without human review;

• Generate unlawful, harmful, or discriminatory content;

• Mislead or impersonate individuals.

19. Definitions

For clarity, the following terms apply:

1. “Account Data” – Registration, billing, and subscription details.

2. “Add-On Services” – Optional features beyond standard subscription tiers.

3. “AI Services” – Artificial intelligence-powered features of the Platform.

4. “CCPA” – California Consumer Privacy Act.

5. “Controller” – Entity that determines purposes and means of data processing.

6. “Cookies” – Small text files placed on a device for tracking or authentication.

7. “Customer Data” – Information uploaded, stored, or transmitted by you or your end-users.

8. “Data Subject” – An individual whose personal data is processed.

9. “GDPR” – General Data Protection Regulation.

10. “Personal Data” – Any information relating to an identifiable individual.

11. “Processing” – Any operation performed on data (e.g., collection, storage, transmission).

12. “Processor” – Entity that processes data on behalf of a controller.

13. “Sensitive Data” – Health, biometric, racial, political, or financial data subject to heightened protections.

14. “Services” – All offerings by Web Growth Hub, including CRM, hosting, AI, and automations.

15. “Sub-Processor” – Third-party entity engaged by Web Growth Hub to assist in providing Services.

16. “User” – Any authorized person accessing the Platform.

17. “You/Your” – The individual or entity using the Platform.

20. Enforcement

Violations of this Privacy Policy may result in suspension or termination of access to the Platform, consistent with the Terms of Service.

21. Contact Information

Web Growth Hub LLC
24 Cheryl Ann Dr
Milford, CT, 06461
Email: [email protected]